I would like to offer you both my most sincere thanks and appreciation for the wonderful high quality care that you provided for my Mum Freda over the last 10 years. She was a bright although very disabled lady and was never the most easy individual to manage and I was really impressed by the way you coaxed her in to gradually settling into the home and then into enjoying her time with you.
The Staff were wonderfully caring and offered her friendship and companionship within the bounds of their professional responsibilities. Their attention and care she much appreciated and they were forever responsive to her wishes and needs and respectful of her privacy and dignity. I would be grateful if you would offer them my thanks and appreciation and let them know how much it meant to me to know how well she was cared for.
Towards the end of her life she asked to be cared for at the home and not to be admitted to hospital if at all possible and I was so thankful that with you and your staff's splendid care we were able to comply with her wishes. The care she received at the end of her life by yourselves, the local GP and the community nurses was exemplary and showed an acute understanding of high quality nursing care combined with the empathic responses so vital at this stage.
Your staff are to be complimented on this high standard of care and receive my fulsome thanks and appreciation.
I would be most happy for you to share the contents of this letter with the CQC who will I know be interested to hear my views. As a retired GP and recently retired Chairman of the Pilgrims Hospices Board of Trustees I have some experience and understanding of these issues, especially those encompassing end of life care.
Littlebourne House was the choice of my sister and I for our mother nearly four years ago when her stability and advancing dementia meant that full time care was necessary. The generous size of her ensuite room, close to some welcome day-to-day activity, has proved beneficial, as do the well-cooked and varied meals.
She always receives attentive personal care, and we regret that her health prevents her from enjoying the spacious living areas and pretty gardens and also the many activities provided by Littlebourne House.
I have lived at Littlebourne House for four years and I have always found things entirely to my satisfaction. Each Resident has their own room and their privacy is respected. The meals are well prepared and plentiful. There are lots of activities and events. Littlebourne House has a minibus for the use of it's Residents. This goes out almost daily (weather permitting) on trips to the countryside and seaside.
My mother Maureen has been a resident of Littlebourne house for seven years. She had diagnosis of Alzheimer's disease 13 years ago and for the first 6 years of her illness she lived with my husband and me in our home. Eventually there came a point where we could no longer manage her at home and after much soul searching and looking at homes I chose Littlebourne house. Her behaviour was very unpredictable in the early days but with the expert care given she gradually settled down.
Over the years she has deteriorated to a point where she is totally dependant for all her needs and is now calm, and smiley despite being very frail.
The staff have not only cared for my mother but have also cared for me understanding how difficult it was to hand my mother over! The staff, carers, housekeepers and caterers have become her family.
I enjoy visiting and enjoy the gardens always so beautifully maintained and we have enjoyed several birthday parties for my mum in the summer house. I am always welcome at lunchtime and often enjoy delicious meals with my mum.
I cannot thank the staff enough for looking after Maureen so well, we celebrated her 93rd birthday at the end of August.
One of the most difficult things for many families to go through is finding absolutely the right care home for a vunerable loved one. It is often a time of great worry and tremendous stress for everyone involved.
Having visited over 20 care homes from Thanet to Bexleyheath for both my dad and my mum l finally found Littlebourne House for mum.
I knew immediately that this beautiful, relaxing home, full of laughter, music, compassion, care of the highest standard and a chef and catering team to beat any restaurant in town was to be our family's particular god-send.
Mum absolutely loves living at Littlebourne House - it's because she is spoilt rotton!
For more information about the services we provide please contact us or call us on 01227 721527.